Wow, we are all going to IM

Not a surprise ofcourse. The “Netgen” is hitting the labourmarket and they expect IM to be part of (or even the) means of communication …

Instant messaging has moved from the consumer realm into enterprises, where it is increasingly being used as a strategic communication tool. Although official corporate adoption is relatively low, interest is extremely high. Penetration rates will approach 100 percent by the end of the decade.

The Gartner report is not public unfortunatly, but when you have the means go and read the rest :