Softphones Adding Collaboration Capabilities

Over on the Ferris blog I ran into something on softphones.
I think it is a natural thing that “pureplay softphone vendors start scaling out to broader RTC propositions just as RTC platform vendors move into VOIP / IP Telephony. What I always find funniy is the way IP Teplephony vendors such as Nortel / Cisco and the likes have devloped softphones; they just created a software version of a hardphone.

For those who have seen or better worked with Microsoft Office Communicator have seen that the way Microsoft is approaching telephony is totally different. Making a phonecall is just another for of communication; what combined all these forms is Presence. My guiess is that this platform approach driven by presence is the best way forward.

Some collaborative tools, such as those from Yahoo, MSN, and AOL, have added softphones over the last couple of years.

Conversely, softphone vendors are adding more and more collaborative capabilities. One example is CounterPath. This SIP-based software supports voice, video, and instant messaging.
Future plans include whiteboarding, file transfer, and file sharing. ..


[Via Ferris Research Weblog]

Peter de Haas
Peter de Haas

Peter is gedreven door de eindeloze mogelijkheden die technologische vooruitgang biedt. Met een scherp oog voor het herkennen van oplossingen waar anderen slechts problemen zien, is hij een expert in digitale transformaties. Peter zet zich met volle overgave in om individuen, teams en organisaties te begeleiden bij het ontwikkelen van nieuwe vaardigheden en het implementeren van innovatieve oplossingen.

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