How Microsoft does IT is a series of whitepapers, ppt’s and other information on how Microsoft’s internal IT organisation runs its systems. This one is quite interesting …
Overview of how Microsoft IT used a variety of solutions with Exchange Server 2003, including new server and storage technologies, aggressive service level agreements with weekly performance review meetings, and personnel management, to help achieve 99.99 percent user mailbox availability.
Thanks for the link. It will definitely be helpful when determining how to approach developing SLAs and review proceses in my own company.
Sean—