Forrester: The State Of Enterprise VoIP And Unified Communications Adoption In Europe: 2007

Yet another proofpoint of the UC momentum in Europe :

… Enterprise implementation of voice over IP (VoIP) in Europe is firmly entering the mass adoption phase. Most enterprises (76%) are going down the IP PBX route — either installing the equipment on their own premises or contracting a managed service from a hosting center.

Enterprise interest in hosted VoIP is also increasing, although from a very small base, and the growth of IP contact centers appears to have stalled. Unified communications (UC) are firmly on the agenda — 35% of firms say UC is a priority, and 18% have implemented some element of UC. However, very few firms today have enterprisewide strategies for UC; the obstacles that they face include cost justification, internal organizational issues, and the need to deal with multiple vendors in a complex and constantly changing market. However, enterprise sourcing professionals need to grasp the nettle and develop a sourcing strategy for UC, as there is growing evidence that a successful UC deployment can improve a firm’s competitive position and its bottom line. …

Source: The State Of Enterprise VoIP And Unified Communications Adoption In Europe: 2007
“Phil Sayer”
Date Published: Thu, 06 Dec 2007

Peter de Haas
Peter de Haas

Peter is gedreven door de eindeloze mogelijkheden die technologische vooruitgang biedt. Met een scherp oog voor het herkennen van oplossingen waar anderen slechts problemen zien, is hij een expert in digitale transformaties. Peter zet zich met volle overgave in om individuen, teams en organisaties te begeleiden bij het ontwikkelen van nieuwe vaardigheden en het implementeren van innovatieve oplossingen.

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