Tesco, a very large organsiation with 380.000 employees moved from a heterogeneous collaboration environment to Microsoft Office System, replacing Lotus Notes Domino and other systems …
… Tesco Employees Drive Service Excellence with New Communication Infrastructure
To work together effectively, employees need sophisticated, fully integrated collaboration tools. With this in mind, leading U.K. retailer Tesco has created a communication environment that takes advantage of major investments in Microsoft® enterprise and desktop solutions. The fully integrated solution is based on Windows® SharePoint® Services, Microsoft Exchange Server 2003, and Microsoft Office Live Communications Server 2005. The new technologies, which are set to enhance collaboration on a global basis, deliver project workspaces that capture key information and drive successful solutions for customers. What’s more, Tesco is reducing travel expenses and protecting the environment with new video conferencing capabilities.
Situation
Effective collaboration helps employees deliver better solutions for customers, promotes creative thinking, and reduces operational risk. In addition, it helps to drive productivity by improving communication between geographically distributed teams.
The success of leading U.K. retailer Tesco stems directly from the quality and commitment of its employees. The store, which operates a major international division, operates 2,500 stores worldwide, 1,900 of which are in the U.K. The group employs more than 380,000 people.
This international workforce consists of dynamic individuals working hard to develop world-class services for customers. The IT team, for example, aims to deliver excellent service for employees across the group, requiring consistently excellent communication between core teams in the U.K. and in Bangalore, India.
Previously, employees found it difficult to collaborate effectively between these locations. This is because communication depended on standard telephony, ISDN-based video conferencing, and Lotus Notes for e-mail and Web-based work spaces.
Mike Yorwerth, Group Technology and Architecture Director, Tesco, says: “With different communication platforms between the U.K. and India, we found it difficult to support effective employee collaboration. In addition, video-conferencing was expensive, limiting its value for driving projects.” …
Source : Microsoft.com
