COMPUSA – Electronics Retailer Streamlines Communications with Portal Solution
CompUSA transitioning from Lotus Notes to the Microsoft platform
CompUSA has become one of the best-known retailers of computers and electronics in the United States through rapid expansion of its “superstores” across the country. For years the company relied on Lotus Notes for communicating with store managers. However, the large volumes of e-mail and a lack of effective rules and procedures in Notes for managing communications made it hard for managers to keep up with important information. To help boost profits through streamlined communications with store managers and other employees, the company deployed a Microsoft®-based communications and collaboration solution that includes Microsoft Exchange Server 2003 and Microsoft Office SharePoint® Portal Server 2003. Scheduled for completion late in 2005, the solution is expected to make it easier to manage targeted e-mail to store managers and provide employees with greater access to information.
Casestudy over on Microsoft.com
CompUSA sure does sell a LOT of Microsoft software, don’t they?
Also, “the large volumes of e-mail and a lack of effective rules and procedures in Notes for managing communications made it hard for managers to keep up with important information.”
That doesn’t sound like a NOTES problem, but more an ardchitecture/implementation/cultural problem, doesn’t it? Will be interesting to see how MS addresses these issues. Also, I wonder how the Notes apps that basically run the CompUSA store business will be addressed.
Ed,
I do not know the case myself, I’m sorry. I’m sure there will be more information down the line.
I am very confident however that also Microsoft and its partners can address architecture/implementation/cultural issues; just as IBM can.