Gartner has a valid point. At Breinwave we certainly think so :
By 2022, more than 90% of infrastructure managed services deals will be based on agile workshop engagements rather than traditional RFPs, up from 35% in 2019.
While supporting their digital business initiatives, buyers in enterprises are changing their engagement approaches with infrastructure managed service providers (MSPs) toward transformational outsourcing, and agile workshop deals rather than traditional RFPs. Major outsourcers report that at this point in time more than one-third of deals globally are not based on RFPs anymore. This is based on data we have collected throughout the 2019 Magic Quadrant for data of data center outsourcing and hybrid infrastructure managed services (DCO/HIMS).
