Nemertes Presents Top Unified Communications Vendors with PilotHouse Awards

Microsoft winner over Cisco and IBM …

Four leading unified-communications vendors earned PilotHouse Awards from Nemertes Research, based on ratings from their customers.

“For now, the main UC battle is between Cisco and Microsoft, as measured by customer experiences and ratings,” says Robin Gareiss, executive vice president and senior founding partner of Nemertes Research. “But IBM and Avaya aren’t far behind, so the right focus on customer service, value, and technology innovation could easily shift this market in the coming year.”

As part of Nemertes’ Unified Communications and Collaboration research project, 443 IT executives from 426 companies rated their unified-communications vendors. PilotHouse Awards recognize vendors who received the highest average scores in several categories. UC decision-makers rated their vendors on customer service, value, technology, product features, and management tools.

Nemertes Research 2008 PilotHouse Awards: Unified Communications

Best Overall UC Vendors

  • Microsoft Corp. – Winner
  • Cisco Systems, Inc. – Finalist
  • IBM – Finalist

The detailed report outlines additional categories that UC decision-makers rated their vendors. Although awards were not issued in each category, the report does detail which vendors perform best in each area, and why.


Peter de Haas
Peter de Haas

Peter is gedreven door de eindeloze mogelijkheden die technologische vooruitgang biedt. Met een scherp oog voor het herkennen van oplossingen waar anderen slechts problemen zien, is hij een expert in digitale transformaties. Peter zet zich met volle overgave in om individuen, teams en organisaties te begeleiden bij het ontwikkelen van nieuwe vaardigheden en het implementeren van innovatieve oplossingen.

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