Avaya and Microsoft Announce Intent to Expand Their Strategic Relationship to Integrate Business Communications Solutions

This is quite an important partnership. Looking at the Dutch IP Telephony market, Avaya is winning quite a lot of large deals. The majority of organisations deploying Avaya also run the Microsoft platform ..

Integrated solutions planned to enable intelligent, real-time communication and collaboration across an enterprise.

Avaya and Microsoft Corp. today announced the intent to develop open standards, SIP-based interoperability between Avaya MultiVantage® Communications Applications and Microsoft® Office Communicator, the unified communications client for Microsoft Office Live Communications Server 2005. Aimed at extending the rich capabilities of Microsoft applications to include voice capabilities, this joint initiative will focus on delivering a unified communications solution that allows people, teams and organizations to communicate simply and effectively while working seamlessly with Avaya and Microsoft communications applications.

The goal of the joint solutions is to enable intelligent, real-time communication and collaboration across an enterprise to enhance productivity, to power decision-making and to improve responsiveness to customers. Business users would be able to launch, receive and re-direct communications while accessing the robust, more reliable and security-enhanced business communications functionality and features of Avaya Communication Manager and the desktop and mobile versions of Microsoft Office Communicator 2005. With the joint solution, business users would be able to do the following:

  • Initiate calls with a click to dial from Microsoft Office Communicator and Avaya telephony endpoints that seamlessly interoperate between applications
  • View colleagues’ phone status and presence availability from within Microsoft Office Communicator and instantly send an instant message or click to dial any worker
  • Launch or answer phone calls from within Microsoft Office Communicator, and choose to conduct calls from the PC or Avaya desk phone

[Via Microsoft PressPass – Press Releases]