“We have deployed a secure mobility solution that supports a role out of mobile access to Exchange. With this IT structure, Canon has the flexibility and functionality in place for supporting emerging technology in the future.”
Since the successful completion of the technology upgrade in 2004, Canon New Zealand’s IT infrastructure has been operating smarter and providing greater support to business processes. With this increase in efficiency the IT team has focused on aligning the company’s activities with their business needs to assist in further enhancing customer service levels. Over the last six months the company has been leveraging the mobile email capabilities of Microsoft Exchange Server 2003, to enable managers to respond to customer enquiries anytime and anywhere.