Who Knows Whom, And Who Knows What? – KNOWLEDGE MANAGEMENT – CIO Magazine Jun 15,2005
Who Knows Whom, And Who Knows What? – KNOWLEDGE MANAGEMENT – CIO Magazine Jun 15,2005: "Employees’ personal connections can be as valuable as their individual knowledge base. Social network analysis, or SNA, helps maximize a company’s collective smarts."
Very good article on that intangible stuff called Knowledge