The majority of enterprise e-mail users employ Microsoft Outlook as their desktop client, but a variety of other clients are used as well – including Lotus Notes, Eudora, Novell GroupWise and so forth. When evaluating messaging systems, how important is the desktop client in making a decision about which messaging system to choose? …
…If the desktop client had to be replaced in the new messaging system, only 11% of respondents indicated that they would very likely or definitely switch messaging systems. However, if the desktop client could be retained, the number of organizations that would very likely or definitely switch jumped to 42%. …
[Via Messaging]
This emphasises the importance of the desktop client. Looking at the total number of Outlook users (both business and private use) this is a comforting conclusion.
